Program Coordinator, Healthy Lifestyle Program

Cambridge Health Alliance; Cambridge (MA); On-site; USD 52,000 - 76,000; Full time

Job summary

Cambridge Health Alliance is seeking a Program Coordinator for the Healthy Lifestyle Program (HeLP) in Cambridge, MA. You will be the first point of contact for patients, supporting engagement through motivational interviewing and guiding them to the right level of care within a multidisciplinary team.

You will schedule group visits, manage patient registries, and coordinate care across departments, ensuring smooth handoffs and proactive re-engagement of patients who miss visits.

Qualifications

• Education: Bachelor's degree preferred; equivalent experience may be considered.
• Associate degree or high school diploma with substantial clinical administrative experience may be substituted.
• Certification: Certified Health Coach desirable but not required.
• 2+ years of administrative or coordination experience in a clinical/healthcare setting preferred.
• Experience supporting weight management, chronic disease management, or pharmacy services is a plus.
• Demonstrated scheduling, outreach, registry management, and care coordination skills required.
• Fluency in English required; bilingual in Spanish, Portuguese, or Haitian Creole strongly preferred.

Responsibilities

• Reach out to eligible patients, introduce them to the HeLP program, and support engagement using motivational interviewing.
• Schedule patients into HeLP visits and group programming; orient them to what to expect.
• Manage waitlists and connect patients to appropriate group visits or other departments.
• Maintain a registry of patients across the program and re-engage those who cancelled or missed visits.
• Provide coordination support for Wellness group visits through Primary Care and ensure smooth handoffs between programs.

Skills

Tech savvy

Telehealth tools

MyChart navigation

Epic

Google Suite

Excel

Video conferencing

Clear communicator

Motivational Interviewing

Bilingual preferred

Education

Bachelor's degree preferred

Assoc/HS with clinical experience

Tools

None

Job description

Location: CHA One Cabot Care Center
Category: Professional and Management
Department: Weight Management and Wellness
Job Type: Full time
Union Name: Non Union
Work Schedule: Varied shifts between 8AM and 8PM
Hours/Week: 40

Job Summary: The Healthy Lifestyle Program (HeLP) Program Coordinator plays a central role in connecting patients to the right level of care at the right time. HeLP is a multidisciplinary, team-based program at Cambridge Health Alliance supporting patients for weight management and wellbeing. This role is the first point of contact for many patients entering HeLP. The Program Coordinator reaches out to eligible patients, introduces them to the program, and uses motivational interviewing to support their engagement and readiness. They schedule patients into HeLP visits and group programming, orient them to what to expect, and when HeLP has a waitlist - connect patients to appropriate group visits or other departments in the interim. They maintain a registry of patients across the program and proactively re-engage patients who have cancelled, missed visits, or become lost to care. This position also provides coordination support for Wellness group visits through Primary Care, connecting eligible patients to the right group, orienting them to the format, and ensuring smooth handoffs between programs.

Qualifications and Requirements:
Education / Training: Bachelor's degree preferred; equivalent of 2–4 years of relevant experience will be considered
Associate's degree or high school diploma with substantial clinical administrative experience may be substituted
Certification: Certified Health Coach desirable but not required
Work Experience: Minimum 2 years of administrative or coordination experience in a clinical or healthcare setting preferred
Experience supporting weight management, chronic disease management, or pharmacy services is a plus
Demonstrated scheduling, outreach, registry management, and care coordination skills required.
Skills: Comfort working with patients managing complex conditions
Tech-savvy; able to coach patients and staff on telehealth tools and patient portal (MyChart) navigation
Proficiency with Epic, Google Suite, Excel, and video conferencing software
Clear written and verbal communicator; able to work independently and prioritize under pressure
Motivational Interviewing.
Fluency in English required. Bilingual proficiency in Spanish, Portuguese, or Haitian Creole strongly preferred; ability to work with a CHA interpreter when needed.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.