Practice Medical Receptionist

Cambridge Health Alliance; Revere (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

Cambridge Health Alliance (CHA) Revere Care Center seeks a Clerical and Administrative Support professional to join a diverse primary care team. This full-time role handles calls, patient registration, scheduling via Epic, and insurance verification, supporting billing and daily revenue processes.

Responsibilities include maintaining both paper and electronic records, processing co-pays, and collaborating on a planned care team within CHA’s multidisciplinary environment.

Qualifications

• High school diploma or GED required.
• 1 year of experience in outpatient medical setting preferred.
• Bilingual in Spanish, Portuguese or Haitian Creole preferred.

Responsibilities

• Handle calls professionally and courteously.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility using PASSPORT.
• Maintain paper and electronic medical records.
• Collect, process, and reconcile co-pays.
• Support billing with charge processing and daily receipts.
• Assist direct patient care providers with correspondence.
• Participate on a planned care team.
• Attend departmental meetings.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Bilingual communication

Education

High School Diploma or GED

Tools

Epic Scheduling

PASSPORT insurance verification

Electronic Medical Records

Job description

Location: CHA Revere Care Center
Category: Clerical and Administrative Support
Department: Revere Primary Care
Job Type: Full time
Union Name: SEIU 1199

Work Schedule: Various 8 hour shifts including occasional evenings, Saturdays, and holidays.

Hours/Week: 40.00

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro‑north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team‑based setting, where primary care works hand‑in‑hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility using PASSPORT. Maintaining and supporting both paper and electronic medical records. Collecting, processing, and reconciling co‑pays to be deposited. Providing financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assisting direct patient care providers with electronic and paper correspondence. Participating on a planned care team. Attending departmental meetings. And other duties as assigned.

Requirements: High School Diploma or GED is required. One year of experience working in an outpatient medical setting is preferred. Bilingual in Spanish, Portuguese or Haitian Creole preferred. Experience working on a Planned Care Team preferred. Must possess excellent customer service skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.