Practice Medical Receptionist

Cambridge Health Alliance; Cambridge (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Cambridge Health Alliance is seeking a full-time Clerical and Administrative Support role at the Windsor Street Care Center in Cambridge. The position supports CHA Dental Services, handles patient registration, scheduling, billing, and records management, with a focus on excellent customer service.

Requirements include a High School Diploma or GED, one year of outpatient experience preferred, and bilingual skills in Spanish, Portuguese or Haitian Creole.

Qualifications

• High School Diploma or GED required.
• One year of experience in an outpatient medical setting preferred.
• Bilingual in Spanish, Portuguese or Haitian Creole preferred.
• Experience with Dentrix preferred.
• Excellent customer service and attention to detail required.

Responsibilities

• Handle calls courteously and professionally.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility.
• Maintain and support paper and electronic medical records.
• Process co-pays and reconcile daily receipts.
• Assist care providers with administrative tasks and correspondence.
• Attend departmental meetings and participate in the care team.

Skills

Customer service

Bilingual Spanish

Bilingual Portuguese

Bilingual Haitian Creole

Education

High School Diploma or GED

Tools

Dentrix

Job description

Location: CHA Windsor Street Care Center
Category: Clerical and Administrative Support
Department: CHA Dental Services
Job Type: Full time
Union Name: CH Laborers 380
Shift Details: Monday 9:30am-6pm, Tues-Fri 8:30am-5pm
Hours/Week: 40

CHA Dental Services at our Windsor Street Care Center is a teaching site for the Harvard School of Dental Medicine and other local schools. People come here to learn about research and techniques in oral health. Our residents frequently provide dental services and education to children and adults through community events and programs. Our office in Cambridge provides a wide range of services for all ages. You can find everything from routine cleanings to dentures. We also offer evening hours and have a children-only clinic one weekend a month.

Administrative responsibilities will include but are not limited to: Handling all calls appropriately and courteously. Registering patients and scheduling appointments via Epic. Verifying insurance eligibility. Maintaining and supporting both paper and electronic medical records. Collecting, processing, and reconciling co-pays to be deposited. Providing financial support by processing charges, reconciling daily receipts as well as identifying and correcting errors in billing. Assisting direct patient care providers with electronic and paper correspondence. Participating on a planned care team. Attending departmental meetings. And other duties as assigned.

Requirements: High School Diploma or GED is required. One year of experience working in an outpatient medical setting is preferred. Bilingual in Spanish, Portuguese or Haitian Creole preferred. Experience working with Dentrix preferred. Must possess excellent customer service skills and attention to detail.

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.