Patient Access Representative II - PACE Elder Service Plan - Full-Time

Cambridge Health Alliance; Cambridge, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cambridge Health Alliance's CHA PACE program is seeking a Patient Access Representative II to provide clerical and clinical support in the geriatric PACE clinic. This role will help ensure seamless, high-quality care for our participants.

The position supports providers with vital signs and phlebotomy, coordinates patient flow, and delivers excellent customer service to participants and their families. Strong communication and documentation are essential.

Qualifications

• High school diploma required.
• Graduation from an accredited Medical Assistant program.
• American Heart Association BLS Provider certification.

Responsibilities

• Provide clerical and clinical support to PACE clinic providers.
• Perform medical assistant duties, including vital signs and phlebotomy.
• Explain clinic routines and clinical procedures to participants and family members.
• Coordinate participant flow to ensure efficient and effective care delivery.
• Communicate clearly and professionally via phone, in person, and in writing.
• Deliver exceptional customer service to participants, families, and team members.
• Maintain accurate documentation and attention to detail.
• Work independently while contributing to a collaborative team environment.

Skills

Vital signs

Phlebotomy

Administrative support

Bilingual preferred

Education

High school diploma

ACC Medical Assistant program graduate

Tools

Clinical scheduling software

Job description

Location:CHA East Cambridge Care Center
Work Days:Monday - Friday, 8:30am - 5:00pm
Category:Medical Assistant
Department:CHA PACE
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: SH Laborers 381

About CHA PACE

Cambridge Health Alliance'sProgram of All-Inclusive Care for the Elderly (PACE)is a nationally recognized model of care that serves adults aged 55 and older living with chronic medical and/or mental health challenges.

At CHA PACE, our mission is to support our program participants in achieving the highest level of independence within their communities and preventing nursing home placement. Our high-functioning interdisciplinary team supports this goal by providing fully integrated medical and behavioral health services, community resources, and home-based care in a collaborative and supportive environment.

Position Overview

The Patient Access Representative II plays a vital dual role within the PACE clinic, providing both administrative/clerical support and clinical medical assistant responsibilities. This position works collaboratively with providers and interdisciplinary team members to ensure seamless, high-quality coordinated care for our participants.

This role supports clinic operations by assisting providers, facilitating participant access, and delivering direct clinical services (including phlebotomy) to a diverse geriatric population with complex health needs.

Key Responsibilities

• Provide clerical and clinical support to PACE clinic providers
• Perform medical assistant duties, including vital signs and phlebotomy
• Explain clinic routines and clinical procedures to participants and family members
• Coordinate participant flow to ensure efficient and effective care delivery
• Communicate clearly and professionally via phone, in person, and in writing
• Deliver exceptional customer service to participants, families, and team members
• Maintain accurate documentation and attention to detail
• Work independently while contributing to a collaborative team environment

Qualifications

Education & Training:

• High school diploma required
• Graduation from an accredited Medical Assistant program

Certifications:

• American Heart Association BLS Provider certification

Work Experience:

• Minimum of 1 year as a nursing assistant, orcurrently enrolled in a nursing program with completion of two clinical rotations
• Minimum of 1 year of administrative experience in a clinical setting preferred
• Minimum of 1 year experience working with the geriatric population

Language:

• Bilingual Spanish and/or Portuguese preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.