Patient Access Associate

Cambridge Health Alliance; Everett (MA); On-site; USD 37,000 - 46,000; Full time

Job summary

Cambridge Health Alliance is seeking a Hospital Registration Everett professional to handle patient access with accuracy and courtesy. You will register patients, verify insurance, and support pre/post-visit data collection to ensure smooth admissions and billing processes.

The role requires at least a high school diploma, two years of registration experience in healthcare, and solid customer service skills; knowledge of Epic and Office software is preferred.

Qualifications

• High School Diploma required; Associate Degree preferred.
• Two years of patient access experience in healthcare with registration and insurance verification.
• Two years of customer service experience required.
• Medical terminology knowledge and familiarity with third party plans and billing.
• Working knowledge of Office software; Epic systems experience preferred.

Responsibilities

• Register patients accurately and timely for inpatient, outpatient, and emergency services.
• Verify insurance eligibility and assist with pre-registration and copayment determinations.
• Communicate changes in requirements to staff and support the registration process.
• Train new employees as needed and maintain high quality customer service.

Skills

Customer service

Registration

Medical terminology

Insurance verification

Copayment determination

Registration experience

Education

High School Diploma

Associate Degree

Tools

Epic Systems

Microsoft Office

Google Workspace

Job description

Location: CHA Everett Hospital
Category: Clerical and Administrative Support
Department: Hospital Registration Everett
Job Type: Full time
Union Name: SEIU 1199

Work Schedule: DayLength Of Shift(s) In Hours: 8
Shift Details: Monday, Tuesday, Thursday, and Friday from 7:30 a.m. to 4:00 p.m., and every other Saturday and Sunday from 6:30 AM to 3:00 PM.
Hours/Week: 40
Weekend Requirements: Yes
Holiday Requirements: Yes
On Call Requirements: No

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications:

• High School Diploma required, Associate Degree preferred.
• Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.
• Two years of customer service experience required.
• Medical terminology, familiarity with third party plans, medical billing and collection required.
• Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
• Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.