Patient Access Associate

SUNY Upstate Medical University; Town of Verona (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

SUNY Upstate Medical University in Verona seeks a Patient Access Associate to ensure smooth patient flow and accurate registration for the Verona Cancer Center's ambulatory clinic, lab, and infusion services.

You will interview patients to collect demographics and financial information, determine CMS No Surprises Act estimates, share cost estimates, and offer payment plans or financial assistance as appropriate. This role requires attention to queue monitoring and interdepartmental liaison.

Qualifications

• Associate's degree and two years of related patient financial/insurance/registration experience in a healthcare setting or equivalent.
• Working knowledge of medical terminology and medical billing.
• Excellent written and oral communication skills.
• Excellent customer service skills.

Responsibilities

• Register patients for Verona Cancer Center ambulatory, lab, and infusion services.
• Interview patients to obtain demographics and financial information.
• Determine if patient qualifies for an estimate under CMS No Surprises Act and inform patient of estimate and potential out-of-pocket balance.
• Offer payment plans or financial assistance as appropriate.
• Monitor the registration work queue and perform quality reviews and support.
• Act as a liaison between patients and internal departments.

Skills

Medical terminology

Medical billing

Written communication

Customer service

Education

Associate's degree

Job description

Job Summary:

The Patient Access Associate for Verona will ensure smooth patient flow and proper registration for multiple services provided in the Verona Cancer Center including ambulatory clinic registration, lab, and infusion procedures. They will interview patients to complete registration process to obtain demographics and financial information. Determines if patient is in need of an estimate based on current CMS No-Surprise Act requirements, informs patient of estimate, estimated out-of-pocket balance, offer payment plan or financial assistance. Job will entail registration work queue monitoring, quality review and support. They will act as a liaison between patients and internal departments.

Minimum Qualifications:

Associate's degree and two (2) years of related patient financial/insurance/registration experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing and excellent written and oral communication skills required. Excellent customer service skills.

Preferred Qualifications:

Experience working with a diverse patient population and efficient keyboarding skills preferred.

Work Days:

M-F Days

RecruitmentOffice: Human Resources