Patient Access Associate

Upstate; City of Syracuse (NY); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Upstate is seeking a Patient Access Associate to interview patients and collect demographic, guarantor, insurance, and financial information. You will complete registration and pre-registration across inpatient, ambulatory, labs, radiology, procedures, ambulatory surgery, and ED.

You will ensure accurate patient identification and ABN management, support kiosk registrations and MyChart enrollment, and provide concierge assistance such as wayfinding, badges, and escort services as needed.

Qualifikationen

• Associate's degree and two years of related patient financial/insurance/registration experience in healthcare related setting or equivalent combination of education and experience required.
• Working knowledge of medical terminology, medical billing and excellent written and oral communication skills required.
• Excellent customer service skills.
• Certified Healthcare Access Associate (CHAA) required within two years of hire.

Aufgaben

• Interview patients to collect demographic, guarantor, insurance and financial information.
• Complete registration and pre-registration for all applicable patient classes and service lines.
• Ensure accurate patient identification, registrations, encounters, consents, signatures and ABNs where applicable.
• Assist patients with kiosk/electronic registration, MyChart enrollment, and PCP changes.
• Provide concierge/ambassador support including wayfinding, visitor assistance, badges and wheelchair/escort assistance as needed.

Kenntnisse

Medical terminology

Medical billing

Communication skills

Customer service

CHAA within 2 years

Ausbildung

Associate's degree

Jobbeschreibung

Job Summary:

The Patient Access Associate is responsible for interviewing patients to accurately collect and verify demographic, guarantor, insurance, and financial information. This role will complete registration and pre-registration for all applicable patient classes and service lines, including inpatient, ambulatory/outpatient, laboratory, radiology, procedures, ambulatory surgery, and emergency department patients. The Patient Access Associate ensures accurate patient identification, registration, encounters, consents, signatures, acknowledgements, and Advanced Beneficiary Notices (ABNs) when applicable, apply service-line-specific registration requirements and workflows; assist patients with kiosk/electronic registration, MyChart enrollment, and PCP changes, provide concierge/ambassador support, including wayfinding, visitor assistance, badges, and wheelchair/escort assistance as needed.

Minimum Qualifications:

Associate's degree and two (2) years of related patient financial/insurance/registration experience in healthcare related setting or equivalent combination of education and experience required. Working knowledge of medical terminology, medical billing and excellent written and oral communication skills required. Excellent customer service skills. Certified Healthcare Access Associate (CHAA) required within two years of hire.

Preferred Qualifications:

Registration experience in hospital or medical office setting using Epic's EMR.

Work Days:

Message to Applicants:

RecruitmentOffice: Human Resources