Patient Relations Sr Analyst

Nebraska Medicine; Omaha (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition Assistance (up to $5,000/year)

Clarkson College 35% discount

Career advancement opportunities

Educational support for personal growt

Job summary

Nebraska Medicine is seeking a dedicated customer service liaison to enhance the patient experience. The role involves coordinating with multiple organizational levels and traveling between remote work locations as needed, with a first shift schedule in the United States of America.

The department emphasizes collaboration, dignity, and patient-centered care, offering substantial educational support to staff.

Qualifications

• Minimum of three years of customer service experience required.
• Bachelor’s degree in behavioral health sciences or related field required.
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.
• Outstanding verbal and written communication skills required.
• Independent problem-solving ability and willingness to work under pressure and outside normal schedule as needed required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite required.
• Ability to travel between remote work locations within a single shift as needed required.

Responsibilities

• Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Education

Bachelor's degree in behavioral health sciences

Tools

Microsoft Office Suite

Job description

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.

Shift:

First Shift (United States of America)

ShiftDetails:

M-F 8am - 4:30 pm

Why Work at Nebraska Medicine?

• Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
• Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
• Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve.
• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting your healthcare careers to those who are years down the path.

Be part of something extraordinary at Nebraska Medicine!

Serve as a liaison between all levels of the organization and the patient/family with the goal of providing the best patient experience.

Required Qualifications:

• Minimum of three years of customer service experience required.
• Bachelor’s degree in behavioral health sciences or related field required.
• Strong interpersonal skills and capabilities, along with the ability to work cross-functionally with other leaders required.
• Outstanding verbal and written communication skills required.
• Independent problem-solving ability and willingness to work under pressure and outside normal schedule as needed required.
• Knowledge and experience with the use of computer applications including Microsoft Office Suite required.
• Ability to travel between remote work locations within a single shift as needed required.

Preferred Qualifications:

• Customer service experience in a hospital, clinic, or long-term care setting preferred.

Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.