Patient Access Associate 1 Emergency Department

Inova Health System; Fairfax, Northern (VA, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Committed to Team Member Health

Retirement: company match up to 5%

Tuition and Student Loan Assistance

Mental Health Support

Work/Life Balance

Job summary

Inova Fairfax Hospital Emergency Department is seeking a Patient Access Associate 1 to join our team in Virginia. This full-time role runs Monday–Friday, 11:00 AM–9:30 PM with rotating weekends. The position emphasizes patient communication, benefits explanation, and accurate data collection in a fast-paced environment.

We value teamwork and dedication to patient experience. Inova offers comprehensive benefits, education assistance, and wellness programs to our team members.

Qualifications

• Experience in customer service or healthcare setting preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to changing priorities and work with a multidisciplinary team.

Responsibilities

• Handle patient information accurately and efficiently.
• Explain insurance benefits and patient liability.
• Coordinate with departments to assist patients and visitors.
• Educate patients on completing applications for alternative funding.
• Communicate scheduling changes to patients and staff.

Skills

Customer service

Communication skills

Teamwork

Adaptability

English proficiency

Education

High School Diploma or GED

Job description

Patient Access Associate 1 Emergency Department

VA, United States

Job Description

Inova Fairfax Hospital Emergency Departmentis looking for a dedicated Patient Access Associate 1 to join the team. This role will be full-time, Monday- Friday, 11:00 AM - 9:30 PM. Rotating weekends (every other) required.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education:High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications:

• Schedule:Must have consistent ability to work the set schedule you are hired into. There is NO option to change shifts/schedules, as this is a set schedule.
• Skills: Ability to effectively communicate with patients & proficiency in the English language; strong interpersonal and professional communication skills; adaptability with changing priorities & different approaches; ability to collaborate effectively within a large, multidisciplinary team.
• Other: Dependable and able to meet established attendance, punctuality, and scheduling expectations; ability to maintain professionalism and respectful working relationships in a team-based environment; empathy.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.