Patient Access & Appointment Coordinator

FastHealth Corporation; Tallulah (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Madison Parish Hospital in Tallulah, LA is seeking an Operator (Clinic) to be the main contact for patients and staff. You will answer calls, schedule appointments, update demographics, and support efficient clinic operations with discretion and professionalism.

Responsibilities include routing calls, obtaining information, logging messages, guiding patients through appointment requirements, and protecting privacy in a busy rural clinic.

Qualifications

• Patient-centered customer service and professional telephone etiquette.
• Accuracy, attention to detail, reliability, and follow-through.
• Respectful communication with people from varied backgrounds and with differing health literacy, technology access, and transportation needs.
• Sound judgment regarding what can be resolved independently and what must be escalated.
• Ability to remain calm and follow established procedures during urgent or difficult calls.
• Teamwork, adaptability, time management, and constructive problem-solving.

Responsibilities

• Answer, screen, and route incoming calls promptly and courteously using the clinic’s approved greeting and standards.
• Obtain accurate caller information, determine purpose and urgency, and direct to the appropriate staff.
• Document messages clearly in the approved system and relay within established timeframes.
• Follow clinic protocols for urgent symptoms, emergencies, and after-hours calls.
• Place outgoing calls for appointment reminders and follow-up needs.
• Provide general information about clinic hours, services, locations, and appointment requirements.

Skills

Patient-centered service

Accuracy and detail

Respectful communication

Sound judgment

Calm under pressure

Teamwork

Time management

Problem solving

Education

High School Diploma or equivalent

Job description

Madison Parish Hospital in Tallulah, LA is seeking an Operator (Clinic) to be the main contact for patients and staff. You will answer calls, schedule appointments, update demographics, and support efficient clinic operations with discretion and professionalism.

Responsibilities include routing calls, obtaining information, logging messages, guiding patients through appointment requirements, and protecting privacy in a busy rural clinic.