Clinic Front Desk & Scheduling Specialist

Madison Parish Hospital; Tallulah, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Madison Parish Hospital in Louisiana is seeking a full-time Operator for the Rural Health Clinic to handle front-desk duties and switchboard operations. You will answer, direct, and escalate calls, assist with patient scheduling, referrals, and messaging, and maintain accurate information in the EMR.

The ideal candidate has at least a high school diploma, 1 year of PBX/medical receptionist experience, and knowledge of ICD-10/CPT codes and insurance contracts.

Qualifications

• High School Diploma.
• 1 year of PBX/medical receptionist experience.
• Graduate from a Medical Billing & Coding program or 2+ years of outpatient billing/referral experience recommended.
• Knowledge of Medical Terminology, ICD-10 Codes, CPT codes.
• Knowledge of insurance contracts including Medicaid/Medicare, private, commercial, etc.
• Excellent written and verbal communication skills.

Responsibilities

• Operates switchboard and connects, holds, transfers, and disconnects calls.
• Determines the nature of inquiries and provides general information.
• Identifies caller needs and provides accurate information or solutions.
• Escalates calls to appropriate administrative leaders as needed.
• Updates the EMR (Azalea) with time-sensitive appointment cancellations or rescheduling.
• Provides appointment reminder calls as needed.
• Completes initial registration of new patients.
• Maintains appointment schedule and follows office procedures.
• Provides up-to-date patient information for records upon request.
• Maintains professional demeanor and uses de-escalation tactics when appropriate.
• Notifies supervisor of operational interruptions.
• Provides back-up to check-in/check-out as needed.
• Keeps work area neat and orderly.
• Performs other duties as assigned.

Skills

Telephone handling

Customer service

Verbal communication

De-escalation techniques

Time management

Education

High School Diploma

Medical Billing & Coding program

Tools

Azalea EMR

PBX system

Job description

Madison Parish Hospital in Louisiana is seeking a full-time Operator for the Rural Health Clinic to handle front-desk duties and switchboard operations. You will answer, direct, and escalate calls, assist with patient scheduling, referrals, and messaging, and maintain accurate information in the EMR.

The ideal candidate has at least a high school diploma, 1 year of PBX/medical receptionist experience, and knowledge of ICD-10/CPT codes and insurance contracts.