Patient Access Advocate: Scheduling & Eligibility

Houston Methodist; Nashville (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients, verify benefits, and support timely access to services. The role emphasizes exceptional customer service, HIPAA-compliant communication, and collaboration with physicians and hospital staff.

Applicants should have a high school diploma, 3 years of healthcare/call center experience or completion of the Houston Methodist Call Center Apprenticeship, and strong

Qualifications

• Proficiency in English (reading/writing)

Responsibilities

• Handle scheduling, registration, and eligibility verification for patient appointments
• Provide excellent customer service to patients and staff
• Assist with auditing/quality review of scheduling processes
• Support management with observations and process improvement ideas
• Coordinate with physicians and departments to resolve issues impacting scheduling and reimbursement

Skills

English proficiency

Medical terminology

Customer service

Telephone skills

Data entry

Office software

Education

High School diploma or equivalent

Tools

Windows

Excel basics

Job description

Houston Methodist is seeking a Patient Access Center Representative to ensure accurate scheduling and registration for patients, verify benefits, and support timely access to services. The role emphasizes exceptional customer service, HIPAA-compliant communication, and collaboration with physicians and hospital staff.

Applicants should have a high school diploma, 3 years of healthcare/call center experience or completion of the Houston Methodist Call Center Apprenticeship, and strong