Patient Access & Admissions Specialist I

Texas Health Resources; Denton (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401k

Employee Assistance Program (EAP)

Discount Programs

Growth opportunities

Job summary

Texas Health Resources is seeking an Admissions Specialist I in Denton to support patient arrivals, verify insurance, and explain costs. The role emphasizes empathy, accurate data entry, and strong communication with patients and families.

The position requires at least 1 year in customer service, with healthcare experience preferred. Epic and MS Office proficiency are expected; CHAA/CPI certifications are a plus. This is a PRN on-site role at Texas Health Denton.

Qualifications

• 1 year of relevant customer service experience is required.
• 2 years of professional office/healthcare experience preferred.
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
• CPI - Crisis Prevention Intervention Training maintained annually; 90 days required.

Responsibilities

• Welcome patients and families on arrival, setting a calm tone for the visit.
• Gather demographic information accurately to ensure EHR integrity.
• Identify network coverage and obtain/validate benefits and pre-certifications for tests and procedures to maximize reimbursement.
• Educate patients about legal, ethical, and compliance documents; ensure consent forms are signed.
• Explain financial responsibilities and prepare estimates for co-pays, self-pay deposits, and balances.
• Ensure MSPQ, IMM, ABN and Non-Coverage checks are completed correctly.
• Stay compliant with all regulations and maintain productivity guidelines.
• Mentor peers, adapt to change, and participate in staff meetings and projects.
• Maintain daily Epic work queue and scorecard dashboard.
• Communicate about contracted insurance plans and potential financial implications.

Skills

Customer service

Data entry

Epic

Microsoft Office

Communication skills

Empathy

Multitasking

Education

High School Diploma or Equivalent

Tools

Epic

Microsoft Office

Job description

Texas Health Resources is seeking an Admissions Specialist I in Denton to support patient arrivals, verify insurance, and explain costs. The role emphasizes empathy, accurate data entry, and strong communication with patients and families.

The position requires at least 1 year in customer service, with healthcare experience preferred. Epic and MS Office proficiency are expected; CHAA/CPI certifications are a plus. This is a PRN on-site role at Texas Health Denton.