Front Desk Assistant

LifeWorks Wellness Center; Clearwater, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

LifeWorks Wellness Center in Clearwater, FL is seeking a friendly Front Desk Assistant to be the first point of contact for patients and to help create a welcoming experience as they move through the clinic. You will support daily operations by greeting patients, guiding them to the correct areas, and providing clear information.

The role requires excellent customer service, strong communication, and the ability to multitask in a fast-paced medical environment.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or front desk role preferred.
• Experience in a medical or clinical office setting is a plus.
• Experience using basic office or scheduling software is a plus.

Responsibilities

• Greet and welcome patients warmly as they arrive at the clinic.
• Direct and escort patients to the appropriate area or check-in point.
• Answer patient questions and provide clear guidance on where to go next.
• Keep the reception and waiting area clean, organized, and presentable at all times.
• Monitor and restock reception area supplies, including coffee, water, and other guest amenities.
• Maintain a calm, friendly, and professional demeanor with all patients and visitors.
• Communicate effectively with clinical and administrative staff regarding patient arrivals.
• Assist with general front office tasks as needed to support daily clinic operations.

Skills

Customer service

Communication

Multitasking

Organization

Professionalism

Education

High school diploma or equivalent

Tools

Scheduling software

CRM software

Job description

Overview:

LifeWorks Wellness Center is seeking a friendly and organized Front Desk Assistant to join our patient-centered clinic. In this role, you will be the first point of contact for our patients, creating a warm and welcoming experience from the moment they arrive. You will play an important part in helping patients feel comfortable and informed as they move through our clinic.

Who we are:

LifeWorks Wellness Center is one of the largest integrated practices in the U.S. Patients travel from all over the world to receive our holistic, life-changing treatments for chronic health conditions.

Key Responsibilities:

• Greet and welcome patients warmly as they arrive at the clinic.
• Direct and escort patients to the appropriate area or check-in point.
• Answer patient questions and provide clear guidance on where to go next.
• Keep the reception and waiting area clean, organized, and presentable at all times.
• Monitor and restock reception area supplies, including coffee, water, and other guest amenities.
• Maintain a calm, friendly, and professional demeanor with all patients and visitors.
• Communicate effectively with clinical and administrative staff regarding patient arrivals.
• Assist with general front office tasks as needed to support daily clinic operations.

Qualifications:

• Excellent customer service skills with a warm, welcoming attitude.
• Strong communication skills and ability to work collaboratively with clinic staff.
• Ability to multitask and stay organized in a fast-paced environment.
• High attention to detail and reliability in maintaining a tidy, well-stocked reception area.
• Demonstrated professionalism, integrity, and commitment to patient care.
• Must be able to pass a criminal background check & drug screen.

Education & Experience:

• High school diploma or equivalent required.
• Prior experience in a customer service, or front desk role preferred.
• Experience in a medical or clinical office setting is a plus.
• Experience using basic office or scheduling software is a plus.

Language Skills:

Must speak English. Any other language is a plus. Must have excellent interactive communication skills, making patients feel comfortable and at-ease.

Physical Demands of Position:

While performing the duties of this job, must be able to stand and/or sit for extended periods of time. Must be able to lift up to 10 pounds (e.g., restocking supplies). Must be able to move about the reception and clinic area to assist and direct patients. Must be able to move between clinic buildings and navigate stairs as needed.

Hours:

Monday through Friday 7am to 3pm. This is a full-time hourly position with a minimum of 37.5 hours per week.

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.