Front Desk Associate Job Posted: 03/05/2026 - actively seeking (1) FULL-TIME POSITION Location:[...]

Thrive Wellness Reno; Reno (NV); Sur place; USD 24 796 - 33 062; Plein temps

Avantages offerts par ce poste

Health insurance (medical, dental, vision)

Employer paid life insurance

401k retirement plan

Paid Time Off

6 paid holidays

Résumé du poste

A wellness center in Reno, NV is seeking a Front Desk Associate to manage client reception, appointment scheduling, and insurance verification. This role demands exceptional customer service and organizational skills. Ideal candidates should have at least one year of related experience, preferably in a medical office setting. The position comes with benefits like health insurance and a 401k plan. This is a full-time position, offering a pay range of $18 to $24 per hour.

Qualifications

• Minimum of one (1) year related work experience.
• CPT and ICD coding experience preferred.
• Strong computer skills and familiarity with insurance web portals.

Responsabilités

• Greet clients warmly and manage check-in/out processes.
• Schedule appointments and manage provider calendars.
• Verify insurance information and process payments.

Connaissances

Bilingual speaking

Detail-oriented

Strong communication skills

Organizational skills

Interpersonal skills

Formation

Associate’s or bachelor’s degree

Outils

Electronic Medical Records (EMR)

Google Suite Applications

Description du poste

Job Posted: 03/05/2026 - actively seeking (1) FULL-TIME POSITION

Location: In-person Reno, NV 89501

The Front Desk Associate at Thrive Wellness is a vital part of our team, responsible for ensuring a welcoming and efficient environment for our clients. This role involves managing front desk operations, including client reception, appointment scheduling, insurance verification, and general administrative support. The ideal candidate will be friendly, detail-oriented, organized, and committed to providing exceptional customer service.

Working Conditions

This position operates in a wellness center environment with frequent interaction with clients and staff. Hours may vary based on office needs, including potential evening or weekend shifts. Working hours (subject to Change): Shifts are dependent on office location 7:30 AM - 4:30 PM, 9:00 AM - 6:00 PM, M-Th 7:30 AM - 6:00 PM.

Duties

• Client Reception: Greet clients warmly, complete check-in and check-out in EMR, ensure required forms are verified at each visit, and maintain a welcoming and professional environment.
• Appointment Scheduling: Schedule, confirm, and reschedule appointments via phone, in person, or online. Support provider calendar management, including intake screenings for higher-level-of-care (HLOC) clients. Maintain and manage cancellation and waitlists for assigned departments.
• EMR Eligibility & Benefit Verification: Review eligibility results daily, identify missing or incorrect insurance information, and notify clients of required updates before their appointment. Confirm PCP designation for HMO plans and ensure referrals are on file when required. Ensure pre-authorizations are obtained for scheduled appointments and have an understanding of outpatient service prior authorization tracking.
• Client Records Management: Collect and update client demographics, verify all forms in EMR during check-in and check-out, and ensure paperwork and consent forms are accurate and complete.
• Financial Responsibilities: Process payments and provide receipts. Set up and manage payment plans in EMR for outstanding balances, unmet deductibles, and upcoming out-of-pocket maximum obligations (MOOPs). Explain financial responsibility policies, including late-cancel and no-show expectations.
• Client Communication: Answer phones, respond to emails, and communicate changes or delays with courtesy and professionalism. Provide clear, accurate information to clients and escalate concerns when appropriate.
• Clinical Inbox Support: Assist with EMR clinical inbox management for assigned departments (routing, flagging, and ensuring timely follow-up for assigned departments).
• Office & Waiting Room Management: Maintain a clean, organized, and welcoming waiting area and ensure all clinical and administrative supplies are stocked.
• Administrative Support: Perform filing, faxing, scanning, and data entry tasks as needed.
• Professionalism & Team Collaboration: Demonstrate consistent professionalism, kindness, and respect in all interactions with clients, providers, and coworkers. Uphold Thrive’s culture by maintaining a calm, solutions-oriented presence and supporting team communication.
• Other duties as assigned by your Lead or appropriate staff.

Qualifications

• Associate’s or bachelor’s degree preferred.
• Bilingual speaking is preferred.
• Medical office experience preferred.
• Minimum of one (1) year related work experience.
• CPT and ICD coding experience is preferred.
• Analytical skills to check for any billing errors.
• Exceptionally detail-oriented with good organizational skills.
• Proficient in working with various electronic medical records (EMR).
• Good understanding of medical/mental health benefits coverage, including deductibles and out-of-pocket maximums.
• Working knowledge of medical/mental health terminology.
• Strong computer skills (i.e., Google Suite Applications) and familiarity with insurance web portals.
• Demonstrates competency and sensitivity in multicultural, racial, religious/spiritual, gender, gender identity, gender expression, and sexual orientation issues.

Skills & Requirements

• Requirements: Must pass a federal background check at hire and every three years.
• Must adhere to the drug-free workplace act.
• Demonstrate maturity of judgment, attitude, and life skills.
• Ability to adapt to change and remain flexible.
• Strong team player that works well in a busy environment.
• Strong communication skills, upbeat, positive, and professional when interacting with clients, providers, and fellow co-workers.
• Excellent interpersonal, verbal, and written communication skills, as well as the ability to prioritize and manage time effectively, both unsupervised and independently.

Compensation & Benefits

• Job Type: Full-time
• Pay: $18.00 - $24.00 per hour
• Health insurance (medical, dental, vision)
• Employer paid life insurance and voluntary life insurance
• 401k retirement plan
• Paid Time Off
• 6 paid holidays

Core Values

• The ability to demonstrate, understand and apply our company core values in every aspect of your role is a MUST. The selected candidate will be expected to demonstrate the core values in their everyday work.
• Wholeheartedly Steadfast
• Rooted in Community
• Keep Growing

Thrive Wellness does not discriminate any person based on race, creed, color, religion, national origin, sex, age, physical or mental disability, gender, gender identity or gender expression, and genetic information unrelated to an individual’s ability to perform the essential functions of a particular job, status as a military veteran or qualified disabled veteran, any other characteristic or any other projected class status in accordance with applicable federal, state and local laws.

Thrive Wellness does not discriminate any person based on race, creed, color, religion, national origin, sex, age, physical or mental disability, gender, gender identity or gender expression, and genetic information unrelated to an individual’s ability to perform the essential functions of a particular job, status as a military veteran or qualified disabled veteran, any other characteristic or any other projected class status in accordance with applicable federal, state and local laws.

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