Pathology Coordinator (53041)

Platinum Dermatology Partners; Scottsdale (AZ); In loco; USD 40.000 - 56.000; Tempo pieno

Descrizione del lavoro

Platinum Dermatology Partners in Scottsdale seeks a full-time medical office administrator to support daily patient communications, pathology result delivery, and scheduling across dermatology providers. The role emphasizes professional phone skills and compassionate care in a fast-paced clinic.

Responsibilities include coordinating with providers, using Next Gen Practice Management, and activating patient portals.

Competenze

• Certification preferred but not required.
• Minimum two years in a doctor's office, dermatology experience preferred.
• EMA experience and ophthalmology terminology are beneficial.

Mansioni

• Contact patients daily to communicate pathology results and answer questions.
• Demonstrate effective telephone and professional communication skills.
• Interact with providers via email or phone; triage patient inquiries.
• Schedule appointments across multiple providers using practice software.
• Use EMA EMR to manage records and portal activation for patients.
• Process medication refills and update pharmacy changes as needed.
• Prioritize daily tasks and work as a team with providers and staff.
• Achieve weekly team goals and deliver patient-centered service.
• Maintain patient confidentiality and a compassionate demeanor.

Conoscenze

Telephone skills

Communication

Team collaboration

Task prioritization

Formazione

Medical assistant certification preferred

Strumenti

Next Gen Practice Management

EMA EMR

Descrizione del lavoro

Job Details

Job Location: CDPS - ADMIN - Scottsdale, AZ 85260, Position Type: Full Time, Responsibilities/Tasks:

• Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.
• Effective/strong telephone skills.
• Ability to communicate with providers whether through emails or phone calls.
• Competent with the terminology needed to perform the job.
• Able to schedule appointments with multiple providers using Next Gen Practice Management.
• Good understanding using EMA Electronic Medical Records.
• Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.
• Able to activate the Portal for the patient so they may view their records or pathology results.
• Answer triage calls and task teams.
• Update pharmacy changes.
• Send medication refills when indicated.
• Ability to plan, organize and prioritize each day.
• Ability to work effectively as a team member with providers and other staff.
• Self -starter.
• Able to work with minimal supervision
• Able to reach weekly goals as a team.
• Motivation to succeed as a team.
• Create a culture of patient excellence and delivering customer service.

Qualifications:

• Education: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)
• Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.
• Performance Requirements:
  • Quality written and verbal communication skills.
  • Professional in appearance and mannerisms.
  • Understand dermatology terminology.
  • Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
  • Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.

Equipment Operated:

Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.

Work Environment:

Position is in a well-lighted medical office environment. Occasional evening and weekend work.

Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.

No phone calls or agencies, please.