Pathology Account Liaison: Client Care & Specimen Ops

Caris Life Sciences; Phoenix, Northern (AZ, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Caris Life Sciences in Phoenix, AZ is looking for a Pathology Account Liaison who helps connect pathology labs with Caris testing, manages specimen handling, and communicates case updates to internal teams. This role requires independent judgment to influence client activation and satisfaction.

Responsibilities include resolving discrepancies, meeting email turnaround times, quality checking case work, and maintaining compliance.

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience in a client services role.
• Proficient in Word, Excel, Outlook; general Internet use for business.
• Bachelor’s degree preferred.
• Experience in physician office/hospital environment preferred.
• Proficiency in healthcare terminology and HIPAA awareness.

Responsibilities

• Resolve 125+ discrepancies per day.
• Meet email turnaround time expectations.
• Quality check case work with 96%+ accuracy.
• Handle attachments, documentation, and discrepancy resolution.
• Enter, gather and analyze data in the case manager system.
• Provide strong client relationships through professional, reliable service.

Skills

Client services

Microsoft Office

Healthcare terminology

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Caris Life Sciences in Phoenix, AZ is looking for a Pathology Account Liaison who helps connect pathology labs with Caris testing, manages specimen handling, and communicates case updates to internal teams. This role requires independent judgment to influence client activation and satisfaction.

Responsibilities include resolving discrepancies, meeting email turnaround times, quality checking case work, and maintaining compliance.