Pathology Account Liaison

Caris Life Sciences; Phoenix, Northern (AZ, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Caris Life Sciences in Phoenix, AZ is looking for a Pathology Account Liaison who helps connect pathology labs with Caris testing, manages specimen handling, and communicates case updates to internal teams. This role requires independent judgment to influence client activation and satisfaction.

Responsibilities include resolving discrepancies, meeting email turnaround times, quality checking case work, and maintaining compliance.

Qualifications

• High School diploma or equivalent required.
• 1-3 years of experience in a client services role.
• Proficient in Word, Excel, Outlook; general Internet use for business.
• Bachelor’s degree preferred.
• Experience in physician office/hospital environment preferred.
• Proficiency in healthcare terminology and HIPAA awareness.

Responsibilities

• Resolve 125+ discrepancies per day.
• Meet email turnaround time expectations.
• Quality check case work with 96%+ accuracy.
• Handle attachments, documentation, and discrepancy resolution.
• Enter, gather and analyze data in the case manager system.
• Provide strong client relationships through professional, reliable service.

Skills

Client services

Microsoft Office

Healthcare terminology

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

**Position Summary** The Pathology Account Liaison serves as the key connection between pathology laboratories, ensuring smooth communication, specimen handling, and client satisfaction. This position is responsible for obtaining the specimen required to begin Caris’s testing, communicating case updates to internal teams and pathology related escalations. Considerable independent judgment is required to carry out assignments that have a significant impact on client experience and case activation. **Job Responsibilities*** Timely and accurately facilitates the resolution of 125 or more discrepancies per day.* Responsible for adhering to the email turnaround time expectations* Quality check case work with a quality average of 96% of better.* Responsible for incoming attachments, timely discrepancy documentation and resolution* Meets compliance good documentation standards* Assist other team members with work as needed to ensure full completion of daily caseloads.* Meets all deliverables and goals set by the department leadership* Provides support to Caris Lab for quick resolution of specimen issues.* Builds strong customer relationships through client focus, professional demeanor, reliability, and timely responsiveness.* Responds to client emails, calls or fax inquiries regarding the tissue request letter, missing documents or specimen ordering requirements.* Provides attention to detail and problem-solving skills to quickly resolve specimen concerns* Utilizes the case manager system and other internal software to enter, gather and analyze data.* Evaluates client concerns, complaints, and specimen turnaround trends to recommend changes for improvement* Meets all regulatory agency requirements as they pertain to job function.* Executes other tasks and projects assigned by management.**Required Qualifications*** High School diploma or equivalent required.* 1-3 years of experience in a client services role where deductive reasoning is necessary and compelling evidence of related service skillsets is required.* Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.**Preferred Qualifications*** 1-3 years of experience working in a customer support environment preferred.* 1-3 years of Laboratory experience.* Bachelor’s degree preferred.* 1-3 years of experience in a physician office environment, hospital environment or other patient healthcare setting highly preferred.* Proficiency in healthcare and medical terminology required.* Knowledge of HIPAA provisions and importance of privacy of patient data.**Physical Demands*** Must possess ability to sit and/or stand for long periods of time.* Must possess ability to perform repetitive motion.* Ability to lift up to 30 pounds.**Training*** All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.**Other*** This position requires periodic travel and some evenings, weekends and/or holidays.* Potential for hybrid work schedule after 3 months of service and meet the eligibility requirements.* This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.* Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.**Conditions of Employment:** Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.