Past-Due Loan Resolution Specialist

Mountain America Credit Union; Sandy (UT); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Mountain America Credit Union in Sandy, UT, is seeking a Resolution Specialist hybrid work arrangement. You will deliver personalized service to members, collect past due payments, and assess financial ability to offer resolution options.

You will coordinate with Loan Servicing, Deposit Ops, Fraud, and other teams, ensure regulatory compliance, and document all collection activity. Strong communication and negotiation skills are essential.

Qualifications

• One year of Collections, Loss Mitigation, Loan Servicing, Sales, or Customer Service experience.
• Must have basic understanding of lending-related terminology.

Responsibilities

• Collect past due loans within MACU portfolio and document collection actions.
• Negotiate reinstatements and repayment plans for mortgages.
• Explain MACU policy to members and de-escalate concerns.
• Answer incoming calls from members and branches; maintain accurate files.
• Ensure compliance with regulatory guidelines (NCUA, FDCPA, CFPB).

Skills

Negotiation skills

Telephone communication

Written communication

Lending terminology

Reasoning skills

Research skills

Attention to detail

Self-motivation

Education

High school diploma or equivalent

Tools

Outlook

Word

PowerPoint

Excel

Job description

Mountain America Credit Union in Sandy, UT, is seeking a Resolution Specialist hybrid work arrangement. You will deliver personalized service to members, collect past due payments, and assess financial ability to offer resolution options.

You will coordinate with Loan Servicing, Deposit Ops, Fraud, and other teams, ensure regulatory compliance, and document all collection activity. Strong communication and negotiation skills are essential.