Passport Production Lead – High-Volume, Compliance-Driven

Three Saints Bay, LLC; Portsmouth (NH); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, is seeking a Production Support Manager to join our team in Portsmouth, NH. You will plan and direct daily passport processing activities, supervise staff, and ensure compliance with federal regulations to meet production targets.

The role emphasizes training staff, monitoring performance data, and optimizing workflows while maintaining exceptional customer service in a government-contracted environment.

Qualifikationen

• Bachelor's degree in a related field or equivalent experience.
• Proven experience managing production/operational teams in high-volume, regulated environments.
• Experience with passport issuance processes and related regulations.
• Experience interpreting and enforcing policies in government settings.
• Ability to train, supervise, and evaluate staff to meet standards.
• Strong organizational, communication, and problem-solving skills.
• Experience using performance data to monitor workflow and achieve production goals.

Aufgaben

• Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
• Plan, direct, coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
• Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
• Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
• Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
• Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
• Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
• Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.

Kenntnisse

Leadership

Training

Regulatory compliance

Staff supervision

Organizational skills

Communication

Problem solving

Ausbildung

Bachelor's degree in business, operations management, public administration, or related field

Jobbeschreibung

Eagle Harbor, a subsidiary of Three Saints Bay, LLC, is seeking a Production Support Manager to join our team in Portsmouth, NH. You will plan and direct daily passport processing activities, supervise staff, and ensure compliance with federal regulations to meet production targets.

The role emphasizes training staff, monitoring performance data, and optimizing workflows while maintaining exceptional customer service in a government-contracted environment.