Passport Production & Compliance Manager

Three Saints Bay, LLC; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Three Saints Bay, LLC's Eagle Harbor seeks a Production Support Manager to lead passport processing operations in Washington, DC. You will oversee planning, staffing, training, and quality to ensure timely issuance of secure documents.

The role requires a Bachelor’s degree and proven experience in high-volume, regulated environments; government contracting experience is a plus. This position is based in Washington, DC and offers a comprehensive benefits package.

Qualifications

• Bachelor's degree in business, operations management, public administration, or equivalent experience.
• Experience leading production or operations teams in high-volume, regulated environments.
• Knowledge of passport issuance processes and applicable U.S. regulations.
• Experience interpreting and enforcing policies in government settings.
• Ability to train, supervise, and evaluate staff to meet production, quality, and security standards.
• Strong organizational, communication, and problem-solving skills.
• Experience using performance data to monitor workflow and achieve targets.

Responsibilities

• Manage administrative, personnel, and operational processes to meet production goals and timelines for passport and secure document issuance.
• Plan, direct, and coordinate daily production activities across passport processing functions, including intake, cashiering, imaging/scanning, data entry, quality control, printing, and distribution.
• Ensure compliance with applicable statutes, regulations, and policies governing passport and secure identity document processing.
• Supervise staff performance, attendance, and conduct; document issues and recommend appropriate personnel actions in accordance with policy.
• Develop, implement, and oversee training programs to ensure staff are properly trained in passport processing procedures and quality standards.
• Monitor production reports and workflow to ensure efficiency, accuracy, and adherence to passport production targets.
• Oversee customer service and post-production support activities, including searches, reissues, rewrites, and issue resolution.
• Provide operational recommendations to leadership regarding staffing, resources, and process improvements to support passport production goals.

Skills

Team leadership

Production management

Regulatory compliance

Data-driven decisions

Education

Bachelor's degree

Job description

Three Saints Bay, LLC's Eagle Harbor seeks a Production Support Manager to lead passport processing operations in Washington, DC. You will oversee planning, staffing, training, and quality to ensure timely issuance of secure documents.

The role requires a Bachelor’s degree and proven experience in high-volume, regulated environments; government contracting experience is a plus. This position is based in Washington, DC and offers a comprehensive benefits package.