Airport Passenger Services Lead

Tampa International Airport; Boise (ID); On-site; USD 35,000 - 50,000; Full time

Job summary

Tampa International Airport is looking for a Passenger Service Supervisor to oversee the airport passenger service environment. This role requires ensuring quality service, assisting with check-ins, and managing passenger issues, all while maintaining a positive attitude.

The ideal candidate will have a high school diploma, at least one year of supervisory experience, and excellent communication skills. The position embraces diversity and aims to create an inclusive working environment.

Qualifications

• Must be 18 years of age or older.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience.
• Minimum one year of lead or supervisory experience.

Responsibilities

• Assist passengers with check-ins, verification, gate information, and baggage claims.
• Host self-service kiosks and verify passengers’ documents.
• Ensure all work areas are organized and functional.

Skills

Customer service

Communication skills

Ability to remain calm under pressure

Computer skills

Education

HS Diploma or GED

Job description

Tampa International Airport is looking for a Passenger Service Supervisor to oversee the airport passenger service environment. This role requires ensuring quality service, assisting with check-ins, and managing passenger issues, all while maintaining a positive attitude.

The ideal candidate will have a high school diploma, at least one year of supervisory experience, and excellent communication skills. The position embraces diversity and aims to create an inclusive working environment.