Passenger Services Agent: Check-In, Boarding & Gate Support

Ultipro; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Menzies Aviation is seeking a Passenger Services Agent to support travelers at our New York location. The role involves checking in passengers, assigning seats, and verifying travel documents for both international and domestic flights, ensuring accurate boarding passes for charter flights.

Assist with government documentation, manage manifests, and support jetway connections while adapting to weather conditions and shift patterns, including weekends and holidays.

Qualifications

• Must be able to speak, read, and write in English.
• Must be at least 18 years of age.
• Possess/maintain a valid Driver’s License and other FAA required identification/seals.
• Must be available and flexible to work variable shifts including weekends and holidays.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Skills

English proficiency

Shift flexibility

Physical stamina

Driver's license

FAA ID

Education

High School diploma or better

Job description

Menzies Aviation is seeking a Passenger Services Agent to support travelers at our New York location. The role involves checking in passengers, assigning seats, and verifying travel documents for both international and domestic flights, ensuring accurate boarding passes for charter flights.

Assist with government documentation, manage manifests, and support jetway connections while adapting to weather conditions and shift patterns, including weekends and holidays.