Passenger Service Supervisor

Ultipro; Denver (CO); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401K Savings Plan

Employee Assistance Program

Pet Discount Coverage

Pet Insurance Plan

Uniform Provided

Bus/Train voucher or airport parking

Job summary

Menzies Aviation is seeking a Passenger Service Supervisor to lead the fast-paced airport passenger service environment, ensuring quality service, ticketing, check-in processing, and baggage handling for all travelers.

The role requires leadership, shift supervision, and hands-on mentoring while adhering to uniform guidelines and company standards. On-site position with benefits and competitive hourly pay.

Qualifications

• Proven ability to deliver exceptional passenger service.
• Experience coordinating check-in, reservations and baggage handling.
• Strong communication and leadership skills for shift briefings.

Responsibilities

• Deliver exceptional passenger service and resolve complaints promptly.
• Oversee passenger service operations including scheduling and performance.
• Manage operational logistics such as doors, weight/balance and labels.
• Provide training and mentorship to staff according to standards.

Skills

Customer service

Leadership

Logistics coordination

Shift management

Communication

Education

High school diploma

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

What you will be doing

• Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
• Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
• Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
• Perform other duties as assigned.

What we are looking for

• Must be 18 years of age or older
• Pass all pre-employment testing including a drug screen, FBI background, and employment history.
• Ability to proficiently read, write and speak English
• Must be available and flexible to work variable shifts including weekends and holidays
• $24.00/hour
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.

Education

Preferred

High School or better.

Licenses & Certifications

Preferred

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.