Passenger Service Agent

G2 Secure Staff; Charlotte (NC); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Menzies Aviation is seeking a Customer Service Agent to check in passengers, verify documents, assign seats, and assist with gate information and baggage at the airport. You will host kiosks and provide friendly, calm assistance in a fast-paced environment.

Qualifications include strong customer service skills, excellent English communication, ability to stand long periods, and basic computer skills. 18+ and successful background check required.

Qualifications

• Strong customer service skills and the ability to assist passengers in a fast-paced airport environment.
• Proficient in reading, writing and speaking English with clear communication.
• Basic computer skills and ability to use computer-based systems.
• Must be 18 years of age and able to pass background check and drug test.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage handling and issue resolution at the airport (ticket counter and gates).
• Host self-service kiosks and verify passenger documents prior to boarding aircraft.
• Interpret identification and baggage tags and ensure areas (check-in, lobby, gate, baggage) are organized.
• Maintain a positive, helpful attitude and comply with company policies and safety rules.

Skills

Customer service

English proficiency

Computer skills

Communication skills

Education

High School or equivalent

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights attheticketcounterandgates;aswellasverifyingpassengerdocumentation,assigningseats,providinggateinformation,checking baggage, and assisting passengers with their issues in the airport.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assistpassengerswithcheck-ins,verification,gateinformation,baggageclaimsandanyotherpassengerissuesintheairport,beenthusiasticandkeepapositiveattitudewhileofferingassistance.
• Hostself-servicekiosks andverifypassengers’documentspriortoboardingaircraft,
• Interpretidentificationlabelsalongwithbaggageandcargoroutingtags.
• Ensurethatallworkareasareorganizedandfunctional(check-in,lobby,gate,baggage).

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• Abilitytoapplycommonsenseunderstandingtocarryoutinstructionsfurnishedin written,oralordiagramform.
• Computerskillsarerequiredasyouwillbeusingcomputer-basedsystemstoperformsomeofyourprimaryjobduties.
• Abilitytoproficientlyread, writeandspeakEnglish,excellent communication skills
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Ableto standforlong periodsoftimeattheticketcounterandgatecheck-inareas.
• Must Pass pre-employmentbackgroundcheck anddrug test
• Able tolift upto50 Lbs

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Qualifications

Education

Required

High School or better.

Experience

Required

Strong Customer Service Skills

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.