Passenger Service Agent (OA)

Menzies-Aviation-; Orlando (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Menzies Aviation in Orlando is seeking a Passenger Service Agent to check in passengers, verify documentation, assign seats, and assist at the airport counters and gates.

You will help with baggage, provide gate information, host self-service kiosks, and keep work areas organized. Prior customer service experience is preferred; lifting up to 70 lbs and background checks are required.

Qualifications

• Ability to learn quickly and follow written or verbal instructions.
• Strong communication and interpersonal skills in a fast-paced airport environment.
• Ability to work well in a team and build positive relationships with customers.
• Flexibility to work variable shifts, including weekends and holidays.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage and issues at the airport.
• Interpret identification labels and baggage routing tags for passengers.
• Host self-service kiosks and maintain orderly work areas.
• Provide safe, courteous service and comply with uniform guidelines.

Skills

Learning ability

Communication

Interpersonal skills

Teamwork

Relationship building

Education

High School or better

Job description

Great News!Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!

As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Key Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Keep a positive attitude while offering assistance
• Ensure the safe and secure operations
• Some bending, stretching, pushing & pulling
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Qualifications

Behaviors

Required

Team Player

Team Player: Works well as a member of a group

Motivations

Required

Self-Starter: Inspired to perform without outside help

Flexibility

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

High School or better.

Licenses & Certifications

Required

EMPLOYEE BADGE

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.