Airline Passenger Service Agent

Simplicity Ground Services, LLC; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Frontier Flight Benefits for you and a

Companion

Uniform Provided

Paid Vacation

401K Savings Plan

Employee Assistance Program

Pet Discount Coverage and PetInsurance

Monthly Bus/Train Voucher or Parking

Job summary

Menzies Aviation is hiring a Passenger Service Agent at Denver International Airport. You will check in passengers, verify documents, assign seats, and provide gate information while assisting with baggage at the counter and gates.

We value teamwork and a positive attitude in a fast-paced environment. Must be 18+, able to pass background checks and drug screening, and capable of reading and speaking English. Benefits include insurance, paid vacation, and a 401K plan.

Qualifications

• Must be 18 years of age or older.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Pass all pre-employment testing including a drug screen, FBI background, and employment history.
• Ability to read, write and speak English.

Responsibilities

• Check in passengers for flights at the ticket counter and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage handling.
• Assist passengers with issues in the airport and follow uniform guidelines.

Skills

Customer service

English proficiency

Flexibility

Communication

Job description

Ready to take off into an exciting career in aviation? Join Menzies Aviation as Passenger Service Agent! Experience the thrill of working behind the scenes at Denver International Airport, where every day brings new challenges and opportunities. If you’re passionate about teamwork, love a fast-paced environment, and are eager to contribute to a smooth travel experience for passengers, this is the perfect launchpad for your career. Buckle up for an adventure.

• $20.00 per hour with uncapped commission.
• Frontier Flight Benefits for you and a companion
• $.50 base wage increase after 6 months of service, $.50 increase after 1 year of service, and $.50 increase after 2 years of service.
• $40 Monthly Travel voucher or Parking Pass

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

Key Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport.
• Interpret identification labels along with baggage and cargo routing tags.
• Keep a positive attitude while offering assistance.
• Comfortable lifting/moving up to 70lbs of cargo and baggage.
• Perform other duties as assigned.

What we are looking for

• Must be 18 years of age or older
• Must be available and flexible to work variable shifts including weekends and holidays
• Pass all pre‑employment testing including a drug screen, FBI background, and employment history.
• Ability to proficiently read, write and speak English
• Medical, Dental, and Vision insurance
• Paid Vacation
• 401K Savings Plan
• Employee Assistance Program
• Pet Discount Coverage and Pet Insurance Plan
• Uniform Provided
• $40.00 Monthly Bus/Train Voucher or Airport Parking Pass

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.