Passenger Service Agent / Part Time

Simplicity Ground Services, LLC; Lubbock (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

Menzies Aviation in the United States seeks a Customer Service Agent to check in passengers at the ticket counter and gates, verify documents, assign seats, and provide gate information. You will also assist with baggage and help resolve passenger issues while maintaining our service standards.

The role requires the ability to stand for long periods, read/write/speak English, strong communication, and compliance with uniform guidelines and safety procedures.

Qualifications

• Must be at least 18 years of age.
• Must have a current valid US driver's license.
• Computer skills are required.
• Ability to read, write and speak English with excellent communication skills.
• Must be able to stand for long periods at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Responsibilities

• Check in passengers for flights at the ticket counter and gates and verify documents.
• Assign seats and provide gate information to passengers.
• Check baggage and assist passengers with issues in the airport.
• Host self-service kiosks and verify passengers' documents prior to boarding.
• Make announcements and support operations in the gate area.

Skills

English proficiency

Communication skills

Computer skills

Driver's license

Education

High School or better

Technical/other training or better

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Customer Service Agent will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport, be enthusiastic and keep a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers’ documents prior to boarding aircraft,
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

*Must have a flexible schedule*

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.
• Must have a current valid US driver’s license.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Ability to proficiently read, write and speak English, excellent communication skills
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Must pass FBI background check and obtain US Customs seal.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere .

Qualifications

Education

Preferred

High School or better.

Technical/other training or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.