Passenger Service Agent

Ultipro; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Menzies Aviation in Dallas is seeking a Passenger Services Agent to assist travelers with check-in, seating and boarding for international and domestic flights. You will verify travel documents, issue boarding passes and help manage seating and manifests in a fast-paced airport environment.

Responsibilities include handling Spanish-speaking guests, complying with safety and security policies, and providing exceptional service while working flexible shifts, including weekends and holidays.

Qualifications

• Must be able to speak, read, and write in English.
• Must be at least 18 years of age.
• Possess/maintain a valid Driver’s License and FAA required identification/seals.
• Must be able to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments and verify documentation.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations; match manifest to on-board count.
• Assist with various governmental agency requirements and connect/disconnect jetway/stairs.
• Announce arrivals and departures as necessary.

Skills

Spanish Speaking

Education

High School diploma or equivalent

Job description

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

What you will be doing

• Spanish Speaking (Required)


• Computerized check-in of passengers for international and domestic travel.


• Designate seat assignments.


• Verify documentation for international and domestic flights.


• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.


• Verify ticket and seat reservations.


• Match manifest to on-board count


• Assist with various governmental agency requirements.


• Connect and disconnect Jetway/stairs as necessary.


• Announce arrivals and departures as necessary.

Safety, Security, Well-being and Compliance:

You will have a responsibility and duty whileat work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be at least 18 years of age.


• Possess/maintain a valid Driver’s License and other FAA required identification/seals.


• Must be able to speak, read, and write in English.


• Must be available and flexible to work variable shiftsincludingweekends and holidays.


• Work is done indoors and outdoors – must be comfortable working in all weather conditions.


• Able to continuously lift, push and pull up to 70 lbs.

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact therecruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.