IND Part Time Passenger Service Supervisor- Jet Blue

Menzies Aviation; Indianapolis (IN); On-site; USD 26,000 - 34,000; Full time

Job summary

Menzies Aviation in Indianapolis is hiring a Passenger Service Supervisor to oversee the fast-paced airport passenger service environment. You will manage check-in, ticketing, boarding and baggage handling while ensuring top-quality service for travelers.

The role requires bilingual English/Spanish communication, a high school diploma, and strong leadership and computer skills. This is a full-time, on-site position with mandatory safety and compliance training.

Qualifications

• Bilingual in English and Spanish.
• Must be at least 18 years old.
• Ability to read, write, and speak English proficiently.
• Proactive, upbeat, and calm under pressure.
• Strong time management with minimal supervision.
• Experience in customer service preferred.

Responsibilities

• Promptly handle passenger service complaints with positive resolutions.
• Schedule staff, develop leaders, and ensure accountability.
• Complete check-in procedures: reservations, ticketing, seating, announcements, documentation checks.
• Assist customers with special needs and unaccompanied minors.
• Maintain safe operations and comply with health, safety and security standards.
• Provide training and mentor other employees.

Skills

Bilingual English Spanish

Interpersonal skills

Teamwork

Time management

Computer skills

Education

High School diploma or GED

Job description

Job Category: Airport Operations

Requisition Number: FULLT024290

• Posted : September 11, 2026
• Full-Time
• On-site
• Rate : $22 USD per hour

Locations

Showing 1 location

Indianapolis, IN 46241, USA

Description

Overview

People. Passion. Pride. This is what has driven our team since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).

What you will be doing:

• Promptly handle all passenger service complaints with a focus on positive resolution
• Responsible for staff scheduling, leadership development and employee accountability
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
• Assist customers with special needs and unaccompanied minors
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doors
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
• Required to attend the mandatory training imposed by the Company and Airlines as per job role
• Perform as a mentor to other employees
• Provide training to employees in accordance with Company and Airline standards
• Conduct shift briefings to ensure staff is organized and well informed
• Perform other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for:

• Bilingual in English and Spanish
• Must be at least 18 years of age
• Ability to proficiently read, write and speak English
• Must have a positive, can-do, upbeat personality
• Able to remain calm under pressure
• Must excel in time management skills and require minimal supervision
• Able to stand for long periods of time at the ticket counter and gate check-in areas
• Must be comfortable lifting 70lbs
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service experience strongly preferred
• Advanced Computer Skills Required
• Must have a high school diploma, GED or six months’ work experience as Passenger Service Agent
• Able to work from 4am to 1230 with Sunday and Monday off
• Airlines: United airlines

Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere.

Required

High School or better.

Required

DRIVERS LICENSE

EMPLOYEE BADGE

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.