Passenger Service Lead — Elevate Airport Operations

Eastern Airlines Llc; Miami (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Eastern Air Express is seeking a Passenger Service Agent Lead in Miami to oversee the Passenger Services team, ensuring smooth, on-time operations and adherence to carrier standards. You will train staff, coordinate with multiple departments, and handle day-to-day administrative tasks to maintain high service levels.

The role requires supervising agents, supporting coverage during shortages, and maintaining compliance with all regulations while fostering teamwork and morale among the crew.

Formación

• Eligible to work in the United States.
• Must be at least 18 years old with a high school diploma or GED.
• Basic computer skills required.
• Able to pass pre-employment screenings including drug testing and a physical exam.
• Able to lift up to 70 lbs and perform desk and mobility tasks around the airport.
• Valid state driver’s license required.
• Flexible to work variable shifts, including weekends and holidays.
• Able to handle long queues and high traffic periods.

Responsabilidades

• Coordinate, monitor, and support the Passenger Services team to ensure smooth operations.
• Assist Passenger Service Agents in their areas to ensure professional, safe performance.
• Facilitate a seamless operation by coordinating with departments and agencies.
• Monitor and document training records for all Agents and identify training needs.
• Manage daily administrative tasks such as ordering supplies and improving procedures.
• Liaise with carrier representatives to meet service standards.
• Support high staff morale through open communication with the team.
• Provide coverage during manpower shortages and assist in other areas as needed.
• Oversee the smooth departure and arrival of passengers in compliance with company policies and laws.
• Perform other duties as assigned.

Conocimientos

Basic computer skills

Flexibility

Teamwork

Educación

High school diploma/GED

Descripción del empleo

Eastern Air Express is seeking a Passenger Service Agent Lead in Miami to oversee the Passenger Services team, ensuring smooth, on-time operations and adherence to carrier standards. You will train staff, coordinate with multiple departments, and handle day-to-day administrative tasks to maintain high service levels.

The role requires supervising agents, supporting coverage during shortages, and maintaining compliance with all regulations while fostering teamwork and morale among the crew.