Passenger Service Lead

Eastern Airlines Llc; Miami (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Eastern Air Express is seeking a Passenger Service Agent Lead in Miami to oversee the Passenger Services team, ensuring smooth, on-time operations and adherence to carrier standards. You will train staff, coordinate with multiple departments, and handle day-to-day administrative tasks to maintain high service levels.

The role requires supervising agents, supporting coverage during shortages, and maintaining compliance with all regulations while fostering teamwork and morale among the crew.

Formación

• Eligible to work in the United States.
• Must be at least 18 years old with a high school diploma or GED.
• Basic computer skills required.
• Able to pass pre-employment screenings including drug testing and a physical exam.
• Able to lift up to 70 lbs and perform desk and mobility tasks around the airport.
• Valid state driver’s license required.
• Flexible to work variable shifts, including weekends and holidays.
• Able to handle long queues and high traffic periods.

Responsabilidades

• Coordinate, monitor, and support the Passenger Services team to ensure smooth operations.
• Assist Passenger Service Agents in their areas to ensure professional, safe performance.
• Facilitate a seamless operation by coordinating with departments and agencies.
• Monitor and document training records for all Agents and identify training needs.
• Manage daily administrative tasks such as ordering supplies and improving procedures.
• Liaise with carrier representatives to meet service standards.
• Support high staff morale through open communication with the team.
• Provide coverage during manpower shortages and assist in other areas as needed.
• Oversee the smooth departure and arrival of passengers in compliance with company policies and laws.
• Perform other duties as assigned.

Conocimientos

Basic computer skills

Flexibility

Teamwork

Educación

High school diploma/GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Miami, FL, US

Overview

At Eastern Air Express curiosity and excitement for growth go a long way. In fact, Eastern Air Express was launched by seekers, adventurers, and above all fliers. Our open-hearted attitude, respect for the people we fly, and attention to detail are what sets us apart from our competitors. Natural curiosity and hunger for wonder are behaviors that make our employees successful. This summary provides a listing of the knowledge, skills, and abilities that are critical components of the position.

General

The Passenger Service Agent Lead plays a key role in coordinating and supporting the Passenger Services team to ensure a smooth, efficient, and professional operation. Reporting to the Above Wing Duty Manager, this position is responsible for overseeing the performance of the Passenger Service Agents, ensuring they adhere to company and carrier standards, and maintaining high levels of customer service. The Lead will work to foster teamwork, provide training, and handle day-to-day administrative tasks to ensure safe and on-time operations.

DutiesandResponsibilities

• Coordinate, monitor, and provide support to the Passenger Services team to ensure smooth operations.
• Assist Passenger Service Agents in their assigned areas to guarantee they perform their duties in a professional, safe, and efficient manner, in line with Company/Carrier standards.
• Facilitate a seamless operation by coordinating with departments and agencies to ensure a safe and on-time service.
• Monitor and assess the team's performance, recommending training where needed to maintain high levels of quality and competence. Keep accurate training records for all Agents.
• Manage daily administrative tasks such as ordering supplies, improving staff procedures, enhancing communication, and resolving any problems or delays.
• Liaise with carrier representatives to ensure all their requirements and service standards are being met.
• Support in maintaining high staff morale by fostering open and effective communication with team members.
• Provide coverage during manpower shortages and assist in other areas as required.
• Oversee the smooth departure and arrival of passengers, ensuring compliance with all company policies, regulations, and laws.
• Perform any other duties as assigned.

Qualification Requirements

• Must be eligible to work in the United States.
• Must be at least 18 years of age and possess a high school diploma, GED, or equivalent work experience.
• Basic computer skills are required.
• Must be able to successfully pass all pre-employment screenings, including drug testing and a physical exam.
• Ability to safely lift up to 70 lbs.
• Ability to work effectively under pressure.
• Must maintain a valid state driver's license.
• Must be flexible and available to work variable shifts, including weekends and holidays.
• Ability to handle long queues and high traffic periods.
• Work may involve both desk duties and mobility around the airport.
• Uniform required as part of the role.

Eastern Air Express is an Equal Opportunity Employer.