Passenger Service Lead

Menzies Aviation; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Menzies Aviation in Dallas is seeking a Passenger Service Lead to support the Passenger Services team and ensure high-quality customer service in alignment with client airlines and company policies. You will back up the Supervisor, supervise 10-15 agents, and coordinate cross-department efforts for on-time operations.

The role requires Spanish language proficiency, a High School diploma (or equivalent), and the ability to pass pre-employment checks, lift up to 70 lbs, and work varied shifts

Qualifications

• Must be 18 years of age or older.
• High School Diploma, GED or equivalent work experience.
• Ability to supervise up to 10-15 passenger service agents.
• Must pass pre-employment testing including drug testing and a physical.
• Ability to lift up to 70 lbs.
• Must maintain a valid state driver’s license.
• Flexibility to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents to perform duties safely and professionally.
• Ensure smooth operation through coordination between departments for on-time performance.
• Monitor training needs and maintain training records for agents.
• Handle day-to-day administration and communications; address problems and delays.
• Liaise with carriers’ representatives to meet requirements and standards.
• Support staff morale and cover manpower shortages as needed.
• Perform other duties as assigned.

Skills

Spanish Speaking

Education

High School Diploma

College Certificate/Technical School

Job description

Description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Spanish Speaking (Required)
• Coordinate, monitor and support the Passenger Services team
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co-ordination between departments and agencies to achieve safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day-to-day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safelylift upto 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.