Passenger Service & Ramp Lead

Menzies Aviation; Brunswick (GA); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Menzies Aviation in Brunswick, Georgia, is seeking a Passenger Service & Ramp Lead to ensure quality customer service and operational efficiency. You will coordinate teams, assist in training, and maintain safety standards. This role is crucial for delivering excellent service to passengers.

Ideal candidates will have a high school diploma, supervisory experience, and a commitment to a safe working environment. Flexibility for shifts, including weekends, is required. The position offers a pay rate of $14.50 per hour.

Qualifications

• Must be 18 years of age and have a High School Diploma or equivalent.
• Ability to supervise up to 10-15 service agents.
• Must be flexible to work variable shifts including weekends and holidays.

Responsibilities

• Coordinate, monitor and support the Passenger Services and Ramp teams.
• Ensure smooth operation through coordination between departments.
• Liaison with Carriers’ representatives to ensure their standards are met.

Skills

Supervision

Customer service

Team coordination

Communication

Education

High School Diploma or equivalent

One year college certificate or technical school

Job description

Role Purpose

As a Passenger Service & Ramp Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring quality customer service is delivered to all passengers, while maintaining the policies, standards, and safety requirements of both the client airlines and the Company. You will also serve as a backup to the Supervisor when needed.

This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

What you will be doing

• Coordinate, monitor and support the Passenger Services and Ramp teams.
• Assist Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards
• Ensure smooth operation through co‑ordination between departments and agencies to achieve safe on‑time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents
• Attend to the day‑to‑day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale having clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be 18 years of age and have a High School Diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variable shifts including weekends and holidays

Pay: $14.50 Hourly

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.