Passenger Service Agent

Menzies Aviation; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Menzies Aviation in Albuquerque, New Mexico is seeking dedicated individuals to join our passenger services team. In this role, you will assist passengers with their check-in process, verify travel documentation, and ensure that all luggage and passengers arrive safely at their destinations. Ideal candidates will have at least one year of customer service experience and be able to work flexible hours, including weekends and holidays.

We are looking for team players who can lift up to 70 lbs and are comfortable working in various weather conditions. The company is committed to providing an inclusive workplace.

Qualifications

• Minimum 1 year of customer service experience.
• Must be at least 18 years old.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Assist passengers with check-in for flights.
• Verify documentation and boarding passes.
• Connect and disconnect Jetway/stairs.

Skills

Customer Service experience

Ability to lift up to 70 lbs

Flexibility to work variable shifts

English fluency

Education

High School Diploma or GED

Job description

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a member of our passenger services team, you will be assisting passengers and their property to arrive safely at their destinations.

What you will be doing

• Computerized check‑in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.
• Verify ticket and seat reservations.
• Match manifest to on‑board count.
• Assist with various governmental agency requirements.
• Connect and disconnect Jetway/stairs as necessary.
• Announce arrivals and departures as necessary.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty while at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for

• Must be at least 18 years of age.
• One (1) year of Customer Service experience.
• HSD or GED.
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable).
• Must be able to speak, read, and write in English.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Work is done indoors and outdoors – must be comfortable working in all weather conditions.
• Able to continuously lift, push and pull up to 70 lbs.

Diversity

Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Qualifications

Education

• High School or better.

Experience

• 1 year: Customer Service Experience.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.