Passenger Service Agent (Bilingual: English, Polish)

Swissport International AG; Miami (FL); On-site; USD 28,929 - 31,684; Full time

Job summary

Swissport International AG is seeking a Passenger Service Agent in Miami, Florida. The role involves providing excellent customer service, managing passenger documentation, and assisting with baggage processing. A professional fluency in both English and Polish is required.

Key responsibilities include issuing boarding passes, handling special passenger needs, and ensuring compliance with security regulations. The expected pay rate is $21.91/hr, and candidates should possess a High School diploma or equivalent experience.

Qualifications

• Passionate about customer service with relevant work experience.
• Ability to communicate effectively in English and Polish (written and verbal).
• Willingness to learn airline specific software.

Responsibilities

• Inspect and verify passenger documentation.
• Issue boarding passes and assist with flight interruptions.
• Manage passenger baggage processing and assist passengers with special needs.
• Comply with all security requirements and policies.

Skills

Customer service

Bilingual (English and Polish)

Communication skills

Attention to detail

Education

High School diploma or GED equivalent

Job description

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.91/hr.

This position requires professional fluency in both English and Polish (written and verbal).

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.