Passenger Service Agent - Bilingual: English & Arabic

Swissport; Miami (FL); On-site; USD 28,929 - 30,307; Full time

Job summary

Swissport is seeking a dedicated Passenger Service Agent in Miami, Florida. This role demands professionalism in handling passenger needs, including check-in, baggage processing, and customer assistance. Candidates must demonstrate strong customer service skills and fluency in both English and Arabic. The expected pay rate is $21.91 per hour.

This position requires a commitment to adhering to security protocols and providing excellent service. If you are self-motivated and detail-oriented, we encourage you to apply.

Qualifications

• Passionate about customer service with relevant work experience.
• Self-motivated and able to work independently.
• Able to follow processes with attention to detail.

Responsibilities

• Provide passenger/customer services, including check-in and baggage processing.
• Assist passengers with special needs and manage baggage processing.
• Comply with all security requirements and Swissport SOPs.

Skills

Customer service experience

Fluent in English

Fluent in Arabic (Levantine, Gulf, or Egyptian dialects)

Excellent communication skills

Education

High School diploma or GED equivalent

Job description

Job Summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.91/hr.

Language Requirements

Written and verbal professional fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) is required.

Your Activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your Profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.