Passenger Service Agent (Bilingual: English, Arabic)

Swissport International AG; Miami (FL); On-site; USD 24,901 - 35,465; Full time

Job summary

Swissport International AG is seeking a dedicated Passenger Service Agent in Miami, Florida. The role involves providing vital services including reservations, baggage processing, and special passenger assistance. Candidates must demonstrate professional fluency in English and Arabic, alongside a passion for exceptional customer service.

This position requires high attention to detail and the ability to follow processes. Join our team where inclusion and diversity drive our success!

Qualifications

• Fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) required.
• Relevant work experience in customer service.
• Must be able to type and learn airline-specific software.

Responsibilities

• Provide passenger customer services including check-in and ticketing.
• Assist passengers with special needs and manage baggage processing.
• Ensure compliance with security and policy requirements.

Skills

Customer service

Communication skills

Attention to detail

Typing and software proficiency

Education

High School diploma or GED equivalent

Job description

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check‑in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $21.91/hr.

Written and verbal professional fluency in English and Arabic (Levantine, Gulf, or Egyptian dialects) is required.

Your activities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work‑related documentation
• Other duties as assigned

Your profile

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.