Passenger Service Agent

Colonial Group; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Group in New York is seeking a Passenger Service Agent to support international and domestic travel operations. You will check in passengers, verify travel documents, assign seats and ensure correct boarding passes for each flight while maintaining alignment with manifests and flight times.

The role demands strong communication, excellent customer service, and the ability to stand and lift up to 70 pounds.

Qualifications

• Valid state driver’s license and FAA/Airport identifications or authorizations.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Basic computer literacy.
• Ability to stand, bend, stoop and walk for extended periods.
• Push, pull, lift and load up to 70 pounds.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats.
• Provide boarding passes for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers as requested.
• Assist with baggage tagging and baggage claim reports.
• Maintain knowledge of all flight times during shift.
• Liaise with Airlines, Customer Service Representatives and Ground Handlers.
• Perform other duties as assigned.

Skills

Excellent communication and interpeррр

Customer service

Basic computer literacy

Physical stamina

Education

High school diploma or GED

Job description

Passenger Service Agent

You will

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

You Have

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands