Passenger Service Agent

Colonial Group; Virginia (MN); On-site; USD 21,000 - 30,000; Part time

Job summary

Colonial Group is hiring a Passenger Service Agent to support airline operations at the airport. The role involves electronic check-in for international travel, verifying documents, assigning seats, and ensuring boarding passes align with flight details.

Candidates must maintain readiness to assist passengers, handle baggage-related tasks, and coordinate with airlines and ground staff. The position is part-time with an hourly wage governed by airport rates.

Qualifications

• Provide exceptional customer service at all times.
• Display clear communication with passengers and colleagues.
• Operate basic computer systems for check-in and ticket verification.

Responsibilities

• Electronically check-in passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats and issue boarding passes.
• Verify ticket and seat reservations and maintain manifest accuracy.
• Announce arrivals and departures; provide information to passengers as requested.
• Coordinate with airlines, customer service, and ground handlers.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Basic computer literacy

Education

High school diploma or GED

Job description

Essential Duties and Responsibilities-Passenger Service Agent

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Performing other duties as assigned

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

PART TIME SHIFT HOURS

HOURLY RATE $18.50