Passenger Service Agent

Colonial Group; Texas; On-site; USD 28,000 - 36,000; Full time

Job summary

Colonial Group in the United States seeks a Passenger Service Agent to assist travelers during check-in, verify documents, assign seats, and ensure boarding passes align with flight details. You will maintain liaison with airlines and ground handlers and support baggage tagging and sign-in procedures.

Requirements include a high school diploma or GED, a valid state driver's license or airport identification, excellent communication, basic computer literacy, and the ability to stand, bend, and

Qualifications

• High school diploma or GED is required.
• Excellent communication and interpersonal skills.
• Basic computer literacy required.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.

Responsibilities

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

Skills

Valid state driver's license or FAA/Ai

Excellent communication

Basic computer literacy

Ability to stand, bend, walk

Lift up to 70 pounds

Education

High school diploma or GED

Job description

Passenger Service Agent

• Electronic check-in of passengers for international travel


• Verification of documents for international and domestic flights


• Assign passenger seats.


• Ensure correct boarding passes are provided to each passenger for the assigned flight.


• Verify ticket and seat reservations.


• Match manifest to on-board count


• Announce arrivals and departures as necessary.


• Provide information to passengers/customers as requested.


• Connect/disconnect Jetway/stairs as necessary.


• Assist with baggage tagging and baggage claim reports.


• Maintain current knowledge of all flight times during designated shift.


• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers


• Performing other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Job Qualifications

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.


• Possess a high school diploma or GED equivalent.


• Excellent communication and interpersonal skills


• Possess basic computer literacy.


• Ability to stand, bend, stoop, and walk for extended periods of time.


• Push, pull, lift, and load up to 70 pounds.


• Exceptional customer service skills

6:45pm-11:00pm