Frontier Passenger Service Supervisor

G2 Secure Staff; Miami (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

G2 Secure Staff is seeking airport ground staff to ensure weight and balance accuracy and to handle passenger service needs at the Miami airport. The role involves managing check-in procedures, reservations, ticketing, and seat assignments while guiding announcements and assisting unaccompanied minors.

Responsibilities include resolving complaints, scheduling staff, supervising teams, and maintaining compliance with safety and security standards. Flexibility for weekends and holidays is required.

Qualifications

• Must be at least 18 years old and have a high school diploma or equivalent.
• Must be able to speak, read and write in English proficiently.
• Must pass FBI background check and pre-employment drug test.
• Must be available for variable shifts, including weekends and holidays.
• Must be able to lift up to 70 lbs and stand for long periods.

Responsibilities

• Ensure accuracy of all weight and balance requirements.
• Handle passenger service complaints with a focus on positive resolution.
• Schedule staff, develop leadership and hold employees accountable.
• Complete check-in procedures including reservations, ticketing, seat assignments, and announcements.
• Assist customers with special needs and unaccompanied minors.
• Read and interpret loading instructions and routing tags to ensure safe operations.
• Maintain health, safety, security and compliance with government requirements.

Skills

Customer service

Leadership

Verbal and written communication

English proficiency

Scheduling

Education

High School Diploma

Tools

Computer software

Job description

Description

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes)
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Qualifications

Education

Preferred

High School or better.

Licenses & Certifications

Required

EMPLOYEE BADGE

Preferred

DRIVERS LICENSE

Equal Opportunity Employer
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