Passenger Service Agent

Dnata; Orlando (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

Dnata is seeking a Passenger Service Agent in Orlando, Florida to support international and domestic travel operations. This role handles check-in, seating, document verification, boarding pass accuracy, and baggage-related tasks with a focus on customer service and efficient flight flow.

The ideal candidate will have strong communication skills, basic computer literacy, and the ability to stand for long periods while assisting passengers and coordinating with airlines and ground handlers.

Qualifications

• Possess and maintain a valid state driver’s license and FAA/Airport IDs or authorizations.
• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills.
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verification of documents for international and domestic flights.
• Assign passenger seats.
• Ensure correct boarding passes are provided for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count.
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
• Performing other duties as assigned.

Skills

Communication skills

Interpersonal skills

Basic computer literacy

Physical stamina

Customer service

Education

High school diploma or GED

Job description

Essential Duties and Responsibilities-Passenger Service Agent

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats.
• Ensure correct boarding passes are provided to each passenger for the assigned flight.
• Verify ticket and seat reservations.
• Match manifest to on-board count
• Announce arrivals and departures as necessary.
• Provide information to passengers/customers as requested.
• Connect/disconnect Jetway/stairs as necessary.
• Assist with baggage tagging and baggage claim reports.
• Maintain current knowledge of all flight times during designated shift.
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Possess a high school diploma or GED equivalent.
• Excellent communication and interpersonal skills
• Possess basic computer literacy.
• Ability to stand, bend, stoop, and walk for extended periods of time.
• Push, pull, lift, and load up to 70 pounds.
• Exceptional customer service skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.