Part-Time Airline Passenger Service Agent

Trego-Dugan Aviation Inc; Savannah (GA); On-site; USD 17,000 - 23,000; Full time

Job summary

Trego-Dugan Aviation Inc is seeking a Passenger Service Agent to provide total customer service at the airport, process tickets, check baggage, assign seats, and answer inquiries while ensuring safety and regulatory compliance.

The role requires a high school diploma, at least two years of customer service experience, basic computer skills including 25 wpm typing, and the ability to work nights, weekends, and holidays. A valid driver's license and background check are required.

Qualifications

• High School diploma or equivalent.
• Minimum two years of customer service experience.
• Basic computer skills with the ability to type 25 wpm.
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten year background check and pre-employment drug test.
• Must have authorization to work in the U.S.
• Read and write English.
• Must be able to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Process customers' tickets, check baggage, monitor carry-ons, and assign seats.
• Provide information on arrivals, departures, procedures, and seating.
• Handle denied boarding, assist volunteers, and provide hotel/taxi vouchers when appropriate.
• Ensure FAA, airline and airport regulations are followed.
• Enforce safety measures and protect sensitive zones.
• Assist customers with special needs and other duties as assigned.
• Complete sales reports and maintain good communication.

Skills

Customer service

Communication

Typing 25 wpm

Bilingual (nice to have)

Time management

Education

High school diploma or equivalent

Job description

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

General Purpose Of Job (s)

Passenger Service Agent

This position is responsible for providing total customer service to all people desiring to use customer or charter service by attentively listening to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, and commissary duties as required.

Essential Duties And Responsibilities

The ideal candidate must be people-oriented, highly motivated, and have a positive and friendly attitude.

• Processing Customers' tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers, and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor
• Completing sales reports
• Excellent communication skills
• Able to read and write English, bilingual skills are a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours, including swing and graveyard shifts, plus weekends and holidays.
• Must be well-groomed.
• Other duties as assigned.

Competency/Behavioral Requirements

• Be pleasant with others on the job and display a good-natured, cooperative attitude.
• Be reliable, responsible, and dependable, and fulfill obligations.
• Attention to Detail
• Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations.
• Accept criticism, deal calmly and effectively with high-stress situations, and be open to change (positive or negative) and considerable variety in the workplace.
• Willingness to take on responsibilities and challenges.
• Be sensitive to others' needs and feelings, and be understanding and helpful on the job.
• Abiding by TDA and Airline policies and procedures, guiding oneself with little or no supervision, and depending on oneself to get things done.

Physical Demands

Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to perform the position's essential functions safely.

Work Environment

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Requirements And Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
• Attend and successfully complete the required training.
• Read and write English.
• MUST be able to work a flexible schedule, including nights, weekends, and holidays.