Passenger Service Agent

Colonial Group; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cathay Pacific Airline is seeking a Passenger Service Agent in Boston for a shift from 9:30pm to 2:00am. You will handle electronic check-in, document verification, seat assignment, and boarding pass distribution for both international and domestic flights.

Responsibilities include ensuring ticket accuracy, matching manifests to passenger counts, and assisting passengers with information as needed. The role requires strong communication, customer service, and physical stamina for airport duties.

Qualifications

• Must have strong communication and interpersonal skills.
• Basic computer literacy required.
• Ability to stand, bend, and move for extended periods.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Electronic check-in of passengers for international travel.
• Verify documents for international and domestic flights.
• Assign passenger seats and ensure correct boarding passes.
• Verify ticket and seat reservations; match manifest to on-board count.
• Announce arrivals and departures as necessary; provide information to passengers.

Skills

Communication

Customer service

Computer literacy

Interpersonal skills

Physical fitness

Education

High school diploma or GED

Job description

Passenger Service Agent

Cathay Pacific Airline: Shift time 9:30pm-2:00am

• Electronic check-in of passengers for international travel


• Verification of documents for international and domestic flights


• Assign passenger seats.


• Ensure correct boarding passes are provided to each passenger for the assigned flight.


• Verify ticket and seat reservations.


• Match manifest to on-board count


• Announce arrivals and departures as necessary.


• Provide information to passengers/customers as requested.


• Connect/disconnect Jetway/stairs as necessary.


• Assist with baggage tagging and baggage claim reports.


• Maintain current knowledge of all flight times during designated shift.


• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.


• Performing other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.


• Possess a high school diploma or GED equivalent.


• Excellent communication and interpersonal skills


• Possess basic computer literacy.


• Ability to stand, bend, stoop, and walk for extended periods of time.


• Push, pull, lift, and load up to 70 pounds.


• Exceptional customer service skills

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.