Passenger Services Duty Manager — Airport Operations Leader

Swissport; Boston (MA); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Boston is hiring a Ramp Supervisor to efficiently direct passenger services and ground handling activities, ensuring safe and quality service delivery. The role includes supervising staff, coordinating daily operations, and maintaining standards with airport authorities.

Expected pay is $65,000–$67,000 per year, with full-time benefits including health and dental insurance, 401(k) matching, paid vacation and holidays.

Qualifications

• High school diploma or equivalent required. Degree preferred.
• Minimum 3 years Ramp Supervisor experience.
• Excellent verbal and written communication skills.
• Excellent knowledge of Ramp Operations.
• Strong organizational and multi tasking skills.
• Leadership ability.
• Customer focus and quality awareness.
• Ability to deal with conflict.
• Valid Driver's License.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Accountable for daily operations.
• Maintain and improve customer and company safety and quality standards.
• Maintain good relations with customers and airport authorities.
• Manage and control all staff assignments.
• Hold daily briefings with all levels of management.
• Provide support to front line management.
• Coach and train all employees to effectively improve operations.
• Ensure workforce adherence to company policies and procedures.
• Other duties as assigned.

Skills

Ramp Operations

Leadership

Communication

Customer focus

Conflict management

Driver's License

Education

High school diploma

Degree preferred

Job description

Swissport in Boston is hiring a Ramp Supervisor to efficiently direct passenger services and ground handling activities, ensuring safe and quality service delivery. The role includes supervising staff, coordinating daily operations, and maintaining standards with airport authorities.

Expected pay is $65,000–$67,000 per year, with full-time benefits including health and dental insurance, 401(k) matching, paid vacation and holidays.