Passenger Experience Supervisor - Weekend Flexibility

Union Depot; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

ABM is seeking a Passenger Assistant Supervisor in Houston to oversee the passenger experience across baggage, check-in, and ticketing, ensuring timely, high-quality service for every passenger. The role requires weekend availability and close collaboration with client representatives on operations and staffing needs.

The incumbent will coach staff, monitor schedules, and manage payroll-related tasks while maintaining strict adherence to safety and security standards across the operation.

Qualifications

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.

Responsibilities

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.).
• Ensure all call offs are covered.
• Accommodate increased / decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Responsible for the movement of personnel between checkpoints
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned

Skills

Language skills

Math skills

Computer skills

Reasoning ability

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

ABM is seeking a Passenger Assistant Supervisor in Houston to oversee the passenger experience across baggage, check-in, and ticketing, ensuring timely, high-quality service for every passenger. The role requires weekend availability and close collaboration with client representatives on operations and staffing needs.

The incumbent will coach staff, monitor schedules, and manage payroll-related tasks while maintaining strict adherence to safety and security standards across the operation.