Passenger Assistant Supervisor

ABM Industries; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ABM Industries is seeking a Passenger Assistant Supervisor in Houston to oversee frontline passenger services, including baggage handling, check-in and ticketing, ensuring timely, courteous service. Responsibilities include managing staffing levels, coaching staff, coordinating with client representatives, and maintaining daily shift reports while upholding safety and security standards.

Weekend availability is required. High school diploma or GED preferred; college degree a plus.

Qualifications

• High school diploma or GED required; college degree preferred.
• Previous management experience preferred.
• Excellent customer service and communication skills.
• Ability to work weekends.

Responsibilities

• Achieve operational performance and functional service activities.
• Monitor and maintain staffing levels; schedule coverage.
• Coach, counsel and discipline frontline employees as needed.
• Interact with Client representatives and communicate updates.
• Maintain daily shift reports and ensure safety and security standards.
• Perform basic administrative duties and ensure proper payroll handling.

Skills

Supervisory experience

Customer service

Staffing management

English language proficiency

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

ABM is looking for a Passenger Assistant Supervisor for a large airline client in Houston. As a Passenger Assistant Supervisor, you will be responsible for all aspects of the passenger experience, including baggage, check-in, and ticketing. The Passenger Assistant Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner. Must be flexible to work weekends.

Benefits: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Essential Job Functions: (Other duties may be assigned.)

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc)
• Ensure all call offs are covered.
• Accommodate increased / decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct service audits.
• Responsible for the movement of personnel between checkpoints
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities:

• Front-Line employees on designated account and shift.

Physical Demands:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual may be required to stand and walk for 2/3 or more of the work shift.

Individual may be required to talk, hear and use hands to handle or feel for 2/3 or more of the work shift.

Individual may be required to lift 50 pounds or more for up to 1/3 of the work shift.

Work Environment:

The work environment characteristics described herein are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment has a moderate to heavy noise level.

Specific Job Knowledge, Skill, and Ability:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements described herein are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers and the general public.

Math Skills:

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Computer Skills:

• Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Employee must comply with the Company's management grooming standards and must wear his or her SIDA badge/Airport ID at all times.

Employee must comply with and enforce all guidelines and policies set forth in the Air Serv Corporation Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

Education:

• High school diploma or GED required.
• College degree or equivalent work experience preferred.

Experience:

• Previous management experience preferred

Overall :

• Must be 18 years of age or older.
• Must meet all requirements to receive required airport SIDA badge and Customs Seal
• Military and veteran friendly employer, veterans and candida