PAS Representative I - PRN

McKenzie Health; Watford City (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

McKenzie Health in Watford City, ND seeks a Patient Access Representative (PAS) - PRN to assist with outpatient and inpatient registration, provide information to patients and families, and verify financial eligibility.

The role emphasizes exceptional customer service, effective communication with hospital teams, and support for patient flow. Prior healthcare or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in healthcare or customer service preferred.
• Clear, effective written and verbal communication skills.
• Knowledge of medical terminology.

Responsibilities

• Assist at the Information Desk in greeting and directing patients.
• Handle outpatient and inpatient registration processes.
• Verify patient information and assist with payment plans as needed.
• Provide excellent patient-centered service and respond to inquiries.
• Collaborate with care teams to maximize patient flow.

Skills

Communication skills

Medical terminology

Detail orientation

Customer service

Teamwork

Education

High school diploma

Job description

Job Details

Job Location: Watford City, ND 58854

Education Level: Not Specified

Patient Access Representative (PAS) - PRN

Job Summary

The Patient Access Representative (PAS) will perform outpatient and inpatient registration functions. You will provide general information to hospital users, patients, and families, ensures that patients meet financial requirements or assist in payment plan, provide excellent patient focused customer service, communicate effectively to service delivery areas to maximize patient flow and customer service.

Supervisory Responsibilities

N/A

Key Responsibilities

• Customer Service/Information Desk
• Up-Front Collections/Cashier
• Emergency Department Registration
• Outpatient Registration
• Outpatient Surgery and Special Procedure
• Inpatient & Observation Registration
• Insurance Verification
• Other duties as assigned by supervisor or team lead.

McKenzie Health reserves the right to assign, reassign, or eliminate duties and responsibilities as necessary. The description of critical job features is not exhaustive and may change as deemed appropriate.

Qualifications Required Skills and Abilities

• Clear, effective communication skills with others
• Knowledge of medical terminology
• Detail orientation
• Previous experience required in one or more of these settings:
  • Customer Service Setting
  • Hospital or Clinic setting
• Ability to work cooperatively with people and to maintain an objective attitude.
• Ability to exercise tact and initiative.
• Excellent written and verbal communication skills.

Education and Experience

High school diploma or equivalent required

A minimum of 1 year experience in healthcare or customer service setting is preferred with a work record that demonstrates:

Licenses and Certifications

N/A

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing, bending and reaching.
• Must be able to lift up to 15 pounds at times.

McKenzie Health is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, color, sex, disability, national origin, race, religion, or veteran status.