Patient Access Representative

Talentify; Toledo (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Talentify is seeking a Patient Access Representative in Toledo, OH to greet patients, register them, and answer calls. You will schedule appointments and pull medical charts as needed, providing excellent service and accurate data entry across registration systems.

The role requires a high school diploma, optional associate degree, CPR certification may be required, and a willingness to learn. Fulltime, benefits eligible, on-site position with growth opportunities.

Qualifications

• Must have strong customer service and organizational abilities.
• Proficient computer skills and ability to use healthcare systems.
• Healthcare experience is preferred but not required.

Responsibilities

• Greet and register patients, answer phones, schedule appointments.
• Pull and file medical charts as indicated.
• Collect demographic and insurance information; verify eligibility.
• Inform patients about pre-certification and referral requirements.
• Assist in identifying self-pay patients and refer to financial assistance when applicable.
• Collaborate with departments and clinical staff; participate in onboarding.

Skills

Customer service

Administrative skills

Computer skills

Healthcare experience

Education

High School Diploma or equivalent

Associate's Degree (preferred)

Job description

Overview:

Fulltime, benefits eligible

Job Description Summary:

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Job Description:

Essential Functions:

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement:

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement:

(not specified)

Certifications:

CPR certification (based on position and as determined by manager).

Skills:

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience:

One year of health care experience, preferred.

Physical Requirements:

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Bend/twist, Patient Equipment

CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing - Far/near, Sitting, Standing, Walking

Additional Physical Requirements performed but not listed above:

Ability to multi-task within a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"